Dobrý den, ALI po mně chtělo dodat nové důkazy, což jsem udělala. Ale nyní si nevím rady s touto jejich odpovědí. Mám jim dokládat nové důkazy, nebo spor schválili? Děkuji za odpověď Zdenka

Dear Zdenka Balsanova,

Thank you for contacting AliExpress. I am sorry to hear that you are not satisfied with your order 71596019037391.

Important: All evidence should be uploaded to our system (pictures and videos).

Evidence on other websites will not be accepted.

If you can not upload the evidence – please let us know.

Complaints from buyer

Judgement from AE

Invalid Reason

Proof Guide

Size not as described Valid – –

Option 1: No return full refund 17.96 USD

Response time: 6 days

Note: If you have already settled the dispute with seller, please kindly give a response in the dispute detail page so that we can be informed and follow this dispute based on the settlement. If you fail to choose or reach an agreement with seller within the response time, option 1 will be executed

Thank you in advance for your understanding and great cooperation.

Best regards,

AliExpress Case Management Team

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