tovar dlhsiu dobu nechodi

zdravim, takze dnes konci lehota dodania tovaru a zatial nic neprislo. Ako mam postupovat dalej ?
Chcem otvorit spor, ale nejak sa z toho nevyznam
[code]1.To start the dispute process, please tell us your problem:

*Did you receive your package?
Yes
No[/code]
dal som NO
[code]
Select your problem from the options below:
Logistics tracking problem
Purchase Protection is running out, but package is still in transit
Package was returned to seller by shipping company
No tracking information Your order has tracking information.
[/code]
Ale z tychto moznosti mi nevychadza ani jedna co mam teda zadat ? thx