Propadnuti ochranne lhuty – ziskani penez zpet na ucet – POVEDLO SE

tady je postup reseni, jak jsme ziskali penize zpet od aliexpress.

je zde zaznam celeho chatu na Aliexpress. Muze to byt pro nekoho inspiraci, jak ziskat penize i po pul roce propadnute ochranne lhute.

Tento trik muzete zkusit asi jenom jednou za celou dobu, nebo pokud mate opravdu velke mnozstvi objednavek na Aliexpress. Aliexpress byl velmi napomocny pri reseni problemu.

snad tento postup bude nekoho inspiraci 🙂

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Rozhovor zacina s robotem EVA My jsme sk1051933526
Eva21:09
Hi,sk1051933526, welcome to AliExpress.com!

Eva21:09
Are you interested in…?

I have not received my goods, what can I do
I have not received the refund, what can I do?
The goods received are not what I agreed upon
I cannot pay for my order, what can I do?
What will happen after I open dispute?

sk105193352621:10
my order

sk105193352621:10
89619449496852
Eva21:10
Okay, I will send an order list pop-up to you.
Eva21:10
To better solve your issue, kindly select your relevant order.
Please search for this order on the list and submit.
21:09
14CH 1:72 RC Tank Toy Great Wall 2117 Remote Control Tank Mini Tiger Battle Tank Toy Best Christmas Gift for Kids
$ 19.85 x 1
Product properties:Color 2 With Box
Finished
No Dispute
Eva21:10
According to your order information, I recommend below questions to you:
· I have not received my order
· I cannot open dispute for an order
· Why was my order closed?
· The product I received does not match the description
· I have submit appeal for Credit Card, how do I check the progress?
sk105193352621:10
I canno opet dispute
Eva21:10

If you don’t come to agreement with the seller on a dispute in due time, AliExpress Case Management team will step in and help you.
Step 1. Find the order in your order list and click ‘Dispute in Progress’

Step 2. On dispute details page, you will find an estimated time that AliExpress may step in.
Was your issue resolved?
Resolved
Unresolved
sk105193352621:10
seller was not responding
Eva21:10
Okay, I will send an order list pop-up to you.
Eva21:10
To better solve your issue, kindly select your relevant order.
Please search for this order on the list and submit.
21:09
14CH 1:72 RC Tank Toy Great Wall 2117 Remote Control Tank Mini Tiger Battle Tank Toy Best Christmas Gift for Kids
$ 19.85 x 1
Product properties:Color 2 With Box
Finished
No Dispute
Eva21:10
Eva finds that your order has been finished. If you haven’t received the parcel or are not satisfied with product received, kindly contact the seller and wait for his/her reply patiently.
In case, there is no reply, you can open a dispute for your order within Buyer Protection time.
Thanks for your feedback.I will work hard.

Po roztrideni na oddeleni, nastupuje realna podpora QUINCESS

Quincess21:11
Hello,I am a service consultant Quincess
Thank you for contacting AliExpress. My name is Quincess. I am your service representative. How may I help you?

sk105193352621:12
My order: 89619449496852
sk105193352621:12
seller is not responding
Quincess21:12
Thank you for the order number.
sk105193352621:13
seller did not send package .. and I want my money back
Quincess21:13
I completely understand
sk105193352621:13
due to tracking information, it was not even send .. or selft country of departure
Quincess21:13
Please allow me to check it for you
Quincess21:13
May I ask please if you receive your order?
sk105193352621:13
but as I am new buyer, I dont know what is dispute … and I did not know how to follow
sk105193352621:13
no .. I never recieved my order
Quincess21:14
Please no worries I am here to help you
sk105193352621:14
I contacted several times seller asking him to send it, but I did not recieved it
sk105193352621:14
you can see it in the system
Quincess21:14
Yes i see
sk105193352621:14
please help me
Quincess21:14
Please I can assure you that I am sincerely helping you on this.
sk105193352621:15
thanks … I am really looking for refund
Quincess21:15
Since you haven’t receive your order
Quincess21:15
Please allow me to submit an courtesy for you
sk105193352621:15
I paid and never revieved any items .. seller did not send it and did not reply
Quincess21:15
Courtesy is a process of requesting refund, for the inconvenience that you experienced.
Quincess21:15

As a valued customer here in AliExpress, I will apply for a one -time refund request for this order on your behalf.
Quincess21:15

However, this proposal will be reviewed by higher management team. Once its approved, you will receive email within 10 working days.
Quincess21:15

This kind of request is outside of our normal procedure, for your future orders we humbly ask you to raise dispute timely.
sk105193352621:17
I will .. I know this process already …. but I did not know it before as new buyer
sk105193352621:17
so please APPLY FOR ONE TIME REFUND …
Quincess21:17
Oh sure
Quincess21:17
no worries
Quincess21:17
i will now submit your courtesy for you.
sk105193352621:18
thanks a lot
Quincess21:18
It’s my pleasure
Quincess21:18
i am now looking forward on this.
Quincess21:18
Please be informed that courtesy will takes 10 business days to be processed.
Quincess21:18
I am happy I was able to assist you today. I hope you’re satisfied. Will there be anything else?
sk105193352621:18
where can I see that countesy is in place?
sk105193352621:19
can I see it in system somewhere?
Quincess21:19
Oh please do not worry you can follow up it here after 10 business days.
sk105193352621:21
can you send me email about this process please? that we spoke together please?
Quincess21:21
Oh sure no worries
Quincess21:21
We will notify you via email regarding on this.
sk105193352621:21
and will I recieve any email today about our chat please?
Quincess21:22
No worries i will going to email you back regarding on this.
Quincess21:22
Rest assure that I am sincerely helping you on this.
Quincess21:22
Please bear with me on this.
Quincess21:23
I would really appreciate if you will take time to rate the service that I have provided. Thank you so much for your kindness.
Quincess21:23
Before you go, I really wish you are satisfied with my service and solution. Thank you for contacting AliExpress. Have a great day!

Za 10 dni nam prijde email s vyjadrenim od Aliexpress. Verime ze to bude positivni. Dame vedet zde do diskuze

• This topic was modified 6 years, 6 months ago by Český Aliexpress.
• This topic was modified 6 years, 6 months ago by Český Aliexpress.