Robo
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Asi urcite maju za to nejake postihy kedze mi predajca vcera dokonca telefonoval ze ci by som mohol ten spor cim skor zrusit a ze mam predlzenu ochrannu dobu.
Este ma napadla jedna skusenost co dosvedcuje ze za spory maju ako Vy tvrdite zrejme problemy.
Objednal som si raz ponozky bielej farby a poslali mi zelene. Tak som otvoril spor s tym ze som potvrdil prijatie tovaru a ako dovod reklamacie som uviedol ze mi bol dodany tovar v inej farbe a sposob odskodnenia som pre istotu nadhodil ze chcem vratenie polovicy penazi ale predpokadal som ze s tym predajca nebude suhlasit a cenu znizi.
Na druhy den sa mi ozval predajca ze ci by som nemohol zmenit dovod otvorenia sporu z inej farby a aby som oznacil dovod ako “Other” pretoze im to nerobi dobre meno a reputaciu a ze ak to zmenim vratia mi vsetky peniaze. Tak som spor modifikoval zmenil dovod ako chcel predajca a vratil mi celu sumu+som mal aj tovar aj ked inej farby 🙂Este by som rad vedel ze preco tak velmi zalezi na predajcovi aby som spor zrusil a ze nema problem mi ochrannu dobu predlzovat pokym mu nepride tovar z5
To mi pisal nejaky operator z customer service pocas chatu ked som sa dnes na to informoval tam u nich a mal moznost vidiet ten spor kedze si pytal cislo objednavky
Takze mozem kludne prozatim spor zrusit? a neskor spor zase otvorit ? (btw. typek na customer service ma upozornil ze ak zrusim spor peniaze budu pripisane predajcovi)
[b]2016-03-03 05:30:59
i extend 10 days delivery time
you can cancel dispute
if i get the wheels back
i will refund you
you still have 10 days buyer protection
if you think 10 days is not enough you can let me extend it anytime
if you think i am a bad person do not answer you
you can open dispute anytime you want
but before i get back my package we can not refund
if i lost my product and money
my company will punish me and i need pay for it with my salary
hope you can understand [/b]Alebo Vam to odcitujem :
This is an e-mail notification to inform you that the seller has extended Purchase Protection for you for Order 71801004214581 .Currently the Purchase Protection of Order 71801004214581 will end on 2016.03.13 08:42.
1. If you are satisfied with the items you have received, then you can click ‘Confirm Order Received’.
2. If you have not received your items, or you are not satisfied with your items, you can click ’Open Dispute’ before Purchase Protection deadline or Purchase will be automatically finalized.
3. If you would like to extend your Purchase Protection you can contact the seller directly or click ‘Request to extend Purchase Protection’ to ask for the seller’s approval.
Please note if there is no action taken within Purchase Protection, your order will be automatically finalized with payment released.Dnes mi pisali zo zakaznickeho servisu aliexpres.com a vyjadrili sa ze ak zrusim spor tak peniaze dostane predajca ale prisiel mi aj email z aliexpresu ktory prikladam+mi pisal aj predajca foto tiez prikladam
Neviete mi povedat co sa stane ak kliknem na “Cancel dispute”? Budem tam mat purchase protection a bude sa mi dat spor otvorit znova neskor?
Predajca odmietol navratenie penazi a ak neakceptujem tento navrh tak bude spor automaticky eskalovany na aliexpres. Co sa stane ak akceptujem navrh predajcu? Nepridem tak o tovar aj o moznost otvorit spor?
Ked som to skusal eskalovat bolo tam nieco v tom zmysle aby som mal pripravene nejaké dôkazy avsak nic konkretne okrem emailu z posty kde je napisane “Ďakujeme, Vašu zasielku pošleme späť odosielatelovi” a fotku vyplneneho ustrizku o odmietnuti zasielky s podacím čislom XY, mojim podpisom a cislom OP.
Nemam radsej pockat kym nebude zasielka dorucena spat do Ciny a potom otvorit spor az ked to bude zrejme podla track numberu?
